OUR OPERATING MODEL
Fixed Scope. Your Accounts.
Written Down.
Automation goes wrong in predictable ways: vague scope, systems nobody else understands, and builds that live in someone else's account. Here's how we avoid all three.
// THE PREMISE
The Simplest Thing
That Actually Works
Every extra step in an automation is another thing that can break. The clever, twelve-step version impresses on a demo call and fails quietly six months later when one app changes a field name.
So we build the fewest moving parts that do the job, in tools you already own, and write down how it works. If the right answer is a setting you can change yourself, we'll tell you that instead.
// BEFORE WE START
Four Things Settled First
Most automation projects that go sideways skipped one of these.
- Scope, price and date in writing
What will be built, what "done" looks like, what it costs, and when. Approved by you before any work starts.
- Access, not passwords
You add us as a user or collaborator in the tools involved. You can see what we touch, and remove us when we're done.
- One person on your side
Someone who can answer "what should happen when…" questions and approve the result.
- What must not change
Live campaigns, existing workflows, contact lists that can't receive test messages. Named up front so nothing gets disturbed.
// THE BUILD
How A Job Runs
Map The Current Path
Where leads come from, where they land, who touches them, and where they get stuck or duplicated. For a fix, this is the diagnosis.
FirstBuild In Your Accounts
Using the tools you already pay for. Anything that would touch live customers is built switched off, or pointed at test contacts, until you approve it.
Scheduled around your businessTest End To End
Test leads pushed through every path, including the awkward ones: missing fields, duplicate submissions, someone who fills the form twice.
Before anything goes liveGo Live And Hand Off
Switched on with you watching, then a written handoff: what was built, where each piece lives, and what to check if it stops.
On the agreed dateCheck After Real Use
After the first week of real leads, we look at what actually ran and fix anything real traffic turned up.
Included// WHAT YOU CAN HOLD US TO
Our Commitments
- A reply within one business day
To every inquiry and every question during a job. If a date will slip, you hear it before the date.
- The quoted price is the price
If we find more than was scoped, we stop and ask. You never get a surprise on the invoice.
- 30 days on our workmanship
If something breaks within 30 days because of how we built it, we fix it at no charge.
- You always work with the person building it
The person on your fit call is the person doing the work. No handoffs to a junior.
- Your data stays yours
We only touch what the job needs, never export your contacts for anything else, and publish nothing about your business without written permission.
- No jargon
We explain what we built in language you could repeat to your team without us in the room.
Judge The Method
On A Free Call
Twenty minutes will tell you more about how we work than any page will.
NO COST · NO OBLIGATION · A STRAIGHT ANSWER